Order with Confidence from Big Bend Saddlery. We make only top quality products from the best materials that money can buy. We stand behind all our products with a guarantee against defects in materials or workmanship. We want you to be 100% satisfied with any product you buy from Big Bend Saddlery. If not, simply return it to us for a credit, refund or exchange. Items eligible for returns must be received by to our store within 30 days and items must be new, unused and contain original product packaging and accessories. Some items are non-returnable such as CD's, DVD's, Video Tapes and Books. Shipping charges will not be refunded unless we are at fault in shipping incorrect or damaged merchandise.